Shipping & Returns

Last updated: October 20, 2026

Thanks for shopping with Paws & Wow! Here's everything you need to know about getting your order and what to do if something isn't right.

Where we ship

We currently ship to addresses within the United States only.

Shipping options

• Free Shipping – $0, estimated delivery in 5–7 business days.
• Fast Shipping – $9.90, estimated delivery in 3–5 business days.

Orders are processed after payment is confirmed. Delivery times are estimates and may vary during peak seasons such as Halloween. Once your order ships, you'll receive an email with tracking information when available.

Wrong size or changed your mind?

You may request a return within 30 days of delivery. Items must be unused, unwashed and in their original condition and packaging. To start a return, email us at pawswowpets@gmail.com with your order number and the reason for the return. We'll reply with return instructions.

Unless the item is defective or we made a mistake, return shipping costs are the customer's responsibility. Original shipping charges (if any) are non-refundable.

Damaged, defective or wrong item

If your order arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and photos of the problem. We'll send a replacement or issue a full refund, including any shipping you paid.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to the original payment method, usually within 5–10 business days, depending on your bank or card issuer.

Lost or late packages

If your tracking hasn't updated in several days or your package is late, contact us at pawswowpets@gmail.com and we'll help track it down.

Questions

Email pawswowpets@gmail.com or send a DM to @pawswowpets on Instagram.