Privacy Policy
Last updated: October 20, 2026
This Privacy Policy explains how Paws & Wow ("we", "us") collects, uses and protects your information when you visit our website or make a purchase.
Information we collect
- Order information: your name, email address, shipping address, phone number (if provided) and the items you buy.
- Payment information: payments are processed securely by our checkout and payment providers. We do not see or store your full card number.
- Usage information: basic data such as your browser, device, pages visited and cookies, collected to keep the site working and to understand how it's used.
- Messages: anything you send us by email or social media.
How we use it
- To process, ship and support your order, including sending order and shipping updates.
- To answer your questions and handle returns or refunds.
- To prevent fraud and keep the site secure.
- To improve our website and products.
- To send marketing emails, only if you opt in. You can unsubscribe at any time.
Who we share it with
We share information only with service providers that help us run the store, such as our website and checkout platform (Wix), payment processors and shipping carriers, and only as needed to provide their services. We may also disclose information when required by law. We do not sell your personal information.
Cookies
We and our platform providers use cookies and similar technologies to keep your cart working, remember preferences and measure site traffic. You can manage cookies through the cookie banner and your browser settings.
Data retention and security
We keep order information for as long as needed to fulfill orders and meet legal, tax and accounting obligations. We use reasonable safeguards to protect your information, but no method of transmission over the internet is 100% secure.
Your choices and rights
Depending on where you live (for example, California), you may have the right to access, correct or delete your personal information, or to opt out of certain uses. To make a request, email pawswowpets@gmail.com. We won't discriminate against you for exercising your rights.
Children
Our store is not directed to children under 13, and we don't knowingly collect their personal information.
Changes
We may update this policy from time to time. The "Last updated" date above shows when it was last changed.
Contact
Questions about privacy? Email pawswowpets@gmail.com.